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Open iOS Settings › Tallymile › Location and choose Always, with Precise Location on. Automatic detection cannot run in the background with “While Using” only. Without Always, you can still start and stop drives by hand.

Open iOS Settings › Tallymile and turn on Background App Refresh. Also check that Low Power Mode is off when you need reliable detection, and avoid force-quitting the app, since iOS may then not wake it for the next drive.

Open iOS Settings › Tallymile and turn on Motion & Fitness. Tallymile uses it to tell driving from walking and to fill gaps from motion history.

While your iPhone is connected to your car’s Bluetooth or CarPlay, open Tallymile and tap Pair this car when offered, or find it in Settings. A connection to the car then helps confirm drives and tags them with that vehicle. If the same car keeps connecting, Tallymile will offer to pair it.

Tap Fix beside the tracking-health line on Today. It shows which permission or setting needs changing.

Add it by hand from the Log. If it keeps happening, send us a field-test export (below) so we can see why.

In Tallymile open Settings and tap the version number five times. A Field test row appears. Use Mark a missed drive right after a drive that was not recorded, then export the log from the same screen and email it to support@tallymile.com. The file contains times and locations, so share it only if you are comfortable doing so.

In Tallymile open the upgrade screen (Settings › Tallymile Pro) and tap Restore purchases, signed in with the Apple Account that bought Pro. Subscriptions and the lifetime purchase are restored from Apple.

Open iOS Settings, tap your name, then Subscriptions › Tallymile › Cancel. Cancel at least 24 hours before the period or trial ends. You can also manage it from the App Store app. We cannot cancel on your behalf, since Apple handles billing.

Refund requests go through Apple at reportaproblem.apple.com.

Export a PDF or CSV report from the app’s report screen. A raw CSV of all your drives stays free for data portability.

In Tallymile open Settings and choose Delete all data. If iCloud is on, the deletion syncs; you can also manage stored data in iOS Settings › your name › iCloud › Manage Storage. See the privacy policy.